Terms and Conditions
1 — MATERIALS
All Jewels are in Silver 925. Its color is not related to a change of material but to the treatment given, which can be gilded with a 24 Carat Gold or oxidized bath.
2 — WARRANTY
According to Portuguese legislation, all Jewels are guaranteed for two years.
The guarantee does not cover the natural oxidation of the Silver or the elimination of the Golden bath, as well as signs of use, passage of time, or visible marks of misuse.
3 — REPAIRS
They must be requested through the e-mail firstname.lastname@example.org indicating the name of the Jewel, after which all the indications will be provided to carry out the repair.
4 — EXCHANGES
Within a maximum period of 14 days you can exchange for another piece of equal or greater value, upon presentation of the invoice and guarantee.
To do so, you should contact the studio through the email email@example.com who will respond with the following procedures. The exchanges are only approved when they are unused parts, inside the respective box and with the corresponding purchase invoice.
5 — RIGHT OF FREE RESOLUTION
The deadline for exercising the right of Free Resolution ends 14 days after the purchase of the Jewel. The decision of Resolution must be communicated by e-mail firstname.lastname@example.org accompanied by the data of the buyer (name, address, respective date of purchase).
In the event of a dispute, the consumer may use the Consumer Conflict Arbitration Center of Lisbon: centroarbitragemlisboa.pt
6 — RETURNS
We do not accept returns.
7 — PAYMENT METHODS
We accept credit card payments (MasterCard, American Express and Visa) through the Stripe platform.
8 — METHODS OF DELIVERY AND DELIVERY TIME
The period of availability of the pieces is 2 to 7 working days.
Orders will be sent through DPD transporter to Continental Portugal and Spain and through “CTT Correios de Portugal” to Portugal Islands and Rest of the World, with the following deadlines after shipment:
PORTUGAL Continental and Islands: 24 to 48 working hours
EUROPEAN UNION: up to 5 working days
REST OF THE WORLD: variable, depending on the place of origin of the order
As it is a Studio with basically handcrafted characteristics, we reserve the right, in the event of a stock loss, to change the foreseen deadline. In this case an email will be sent immediately indicating a new deadline.
9 — SHIPPING VALUES
PORTUGAL (Continental and Islands): 4,5 Euros
EUROPEAN UNION: 8,5 Euros
REST OF THE WORLD: 15 Euros
We remind you that international orders may be subject to the application of customs taxes for which we are not responsible.
10 — CERTIFICATION AND AUTHENTICITY
Juliana Bezerra Jewels are made in 925 Silver or 925 Silver with 24 Carat Gold. They are certified by the Contrastaria of INCM incm.pt/portal/uco_atividade.jsp that performs verification of the legal touch, that is, permilation of precious metal contained in an alloy, and the application of the contrast next to the manufacturer’s responsibility mark or equivalent. The application of the marks is only compulsory in Jewels weighing more than 2 grams.
The buyer can always, in case of doubt about the authenticity of the pieces, use the services of the Contrastarias for the purpose of verifying the authenticity of the material.
In addition to the online store, the pieces can be seen and purchased at the studio of the brand, at Nº 51, Rua de Artilharia 1, Páteo Bagatela, in Lisbon, where they can be inspected by the competent authorities for this purpose.
INCM’s Consortium Brands Framework
11 – QUOTATIONS OF PRECIOUS METALS
Through the “Banco de Portugal” website bportugal.pt/taxas-cambio you can access and follow the daily prices of gold, silver, platinum and palladium.
12 — THE COMPANY
JULIANA BEZERRA, Unipessoal Lda.
VAT Nº: 513 790 306
CAE: 32 122 — Secondary CAE: 47 770
Título de Atividade Nº T3122
Rua Gonçalves Zarco, nº 2B, Restelo — 1400-191 Lisboa
T: +351 938 384 073