Terms and Conditions

 

1 — MATERIALS

All Jewels are in Silver 925. Its color is not related to a change of material but to the treatment given, which can be gilded with a 24 Carat Gold or oxidized bath.

 

2 — WARRANTY

According to Portuguese legislation, all Jewels are guaranteed for two years.
The guarantee does not cover the natural oxidation of the Silver or the elimination of the Golden bath, as well as signs of use, passage of time, or visible marks of misuse.

 

3 — REPAIRS

They must be requested through the e-mail info@julianabezerra.com indicating the name of the Jewel, after which all the indications will be provided to carry out the repair.

 

4 — EXCHANGES

Within a maximum period of 14 days you can exchange for another piece of equal or greater value, upon presentation of the invoice and guarantee.

To do so, you should contact the studio through the email info@julianabezerra.com who will respond with the following procedures. The exchanges are only approved when they are unused parts, inside the respective box and with the corresponding purchase invoice.

 

5 — RIGHT OF FREE RESOLUTION

The deadline for exercising the right of Free Resolution ends 14 days after the purchase of the Jewel. The decision of Resolution must be communicated by e-mail: info@julianabezerra.com, accompanied by the data of the buyer (name, address, respective date of purchase).

In the event of a dispute, the consumer may use the Consumer Conflict Arbitration Center of Lisbon (centroarbitragemlisboa.pt).

 

6 — RETURNS

We do not accept returns.

 

7 — PAYMENT METHODS

We accept credit card payments (MasterCard, American Express and Visa) through the Stripe platform.

 

8 — METHODS OF DELIVERY AND DELIVERY TIME

Jewels availability period is 2 to 7 business days.

Orders will be sent through CTT (Correios de Portugal), with the following deadlines, after dispatch:

PORTUGAL (Continental and Islands): 24 to 48 working hours
EUROPEAN UNION: up to 5 working days
REST OF THE WORLD: variable, depending on the place of origin of the order

You can follow your order from the CTT website (cttexpresso.pthere.

As it is an Atelier with basically handcrafted features, we reserve the right, in case of a stock break, to change the deadline. In this case an email will be sent immediately indicating a new deadline.

 

9 — SHIPPING VALUES

PORTUGAL (Continental and Islands): 4,5 Euros
EUROPEAN UNION: 8,5 Euros
REST OF THE WORLD: 15 Euros

We remind you that international orders may be subject to the application of customs taxes for which we are not responsible.

 

10 — CERTIFICATION AND AUTHENTICITY

Juliana Bezerra Jewels are made in 925 Silver or 925 Silver with 24 Carat Gold. They are certified by the Contrastaria of INCM, (incm.pt/portal/uco_atividade.jsp) that performs verification of the legal touch, that is, permilation of precious metal contained in an alloy, and the application of the contrast next to the manufacturer's responsibility mark or equivalent. The application of the marks is only compulsory in Jewels weighing more than 2 grams.

The buyer can always, in case of doubt about the authenticity of the pieces, use the services of the Contrastarias for the purpose of verifying the authenticity of the material.

In addition to the online store, the pieces can be seen and purchased at the studio of the brand, at Nº 51, Rua de Artilharia 1, Páteo Bagatela, in Lisbon, where they can be inspected by the competent authorities for this purpose.

INCM's Consortium Brands Framework

 

11 — THE COMPANY

JULIANA BEZERRA, Unipessoal Lda.
VAT Nº: 513 790 306
CAE: 32 122 — Secondary CAE: 47 770

Rua Gonçalves Zarco, nº 2B, Restelo — 1400-191 Lisboa
T: +351 938 384 073
info@julianabezerra.com

 

 

Website v-a studio
Texto Carlota Morais
Fotografia Ricardo Santos